Privacy Policy
What we collect, why, who else sees it, how long we keep it, and how to make us delete it.
Contact us
How to reach a person who works on the product, what to include so the first reply is useful, and how quickly we answer.
Who you are writing to
FirstRoundKO is run by AI PANACEA INC, which is the operator of the Service and the controller of the personal data described in the Privacy Policy. There is no call centre and no ticket queue: your message reaches the people who build the product.
One address covers everything: [email protected].
What to write about
Anything. A bug, a refund, a question about your data, a page that would not load, an answer that looked wrong, or a negotiation you want to tell us about.
You do not need to find the right department or use particular words. If your question has an answer, you will get it; if it does not, you will be told that instead of being sent a template.
What to include
Write from the email address on your account when your question is about that account. It is how we know the request is yours, and it is why we can act on a deletion or a refund without asking you to prove who you are.
For a refund, include the word "refund" and the date of the charge or the payment reference. You do not have to justify the request.
For a data question, say what you want done — a copy, a correction, a deletion — rather than only describing the problem. It saves a round trip.
If something on screen is broken, a screenshot helps enormously, and the address of the page you were on helps more than a description of it.
How quickly we answer
Support questions: usually within one business day, and within two business days at the outside.
Refund requests: within two business days, as described in the Refund Policy.
Requests to see, correct, export or delete your data: within 30 days, which is the deadline the law sets, and in practice usually within a few days. We reply to confirm when the work is done, not only when it is received.
If a charge looks wrong
Please write to us before contacting your bank. A chargeback freezes the amount and takes weeks to resolve; an email usually takes a day. We will not argue about a refund we owe.
If you need a postal address
Our contact is electronic, and that is deliberate: it is faster and it reaches the people who can actually fix the problem.
If you need the operator's registered postal address — to serve a legal notice, for example — ask at the address above and we will provide it. We would rather give you the real address on request than publish an address that is not monitored.
Messages we cannot act on
We cannot help with a negotiation on somebody else's behalf, we will not discuss an account with anyone who is not writing from that account's address, and we cannot give legal, tax or financial advice — that is what the Disclaimer is about.