Terms of Service

The agreement

These terms govern your use of FirstRoundKO (the "Service"). By creating an account or using the Service you accept them. If you do not accept them, do not use the Service.

The Service is operated by the FirstRoundKO team ("we", "us"). You can reach us at the address on the About page.

What the Service is

FirstRoundKO is a conversational coach that helps you prepare and conduct conversations about compensation — a raise, a job offer, a promotion, a refusal.

It is a preparation and practice tool. It is not a party to your negotiation, it does not contact your employer, and it cannot make anyone agree to anything.

Not professional advice

The Service gives general guidance for a workplace conversation. It is not legal, financial, tax, immigration, accounting or employment-law advice, and it is not a substitute for a qualified professional in your jurisdiction.

Employment law differs enormously between countries and even between regions of the same country. Where a question turns on your legal rights, talk to a lawyer or a union representative who practises where you work. Do not rely on the Service for that, and do not treat its output as a statement of what is lawful.

You are responsible for the decisions you take. Negotiating compensation carries real risk — including, in the worst case, your job — and that risk is yours, not ours.

Your account

You need an account to use the Service. Give accurate details, keep your password to yourself, and tell us promptly if you believe somebody else has access to it.

You are responsible for what happens through your account. One person, one account: do not share credentials, and do not create accounts in bulk.

You must be at least 16 years old, and old enough in your jurisdiction to enter into this agreement.

Credits, plans and payment

The Service is sold as credits. A new account starts with a small free allowance, enough to try the product. After that, credits are purchased in packs, or supplied by a subscription plan.

A credit is consumed when an answer is produced. Asking a question does not consume anything; the answer does. How many credits an answer costs is shown in the product and may change; when it changes we will make the new price visible before you spend.

Credits are a licence to use the Service. They are not money, they do not earn interest, they cannot be transferred or redeemed for cash, and they have no value outside the Service.

Subscriptions renew automatically at the interval you chose until you cancel. You can cancel at any time from the billing page; cancellation stops the next renewal and does not by itself refund the current period.

Prices are shown in your local currency where we can determine it, and include or exclude taxes as the checkout states. We may change prices; a change never applies to a period you have already paid for.

The payment provider is Stripe. We never see or store your card number.

Refunds

Unused credits are refundable within 14 days of purchase, and subscriptions are refundable within 14 days of the first payment if you have not used the Service in that period. The Refund Policy is part of these terms and describes the details.

Where consumer law in your country gives you a stronger right than the Refund Policy — as European consumer law does for digital content and services in certain circumstances — that law prevails, and we will honour it.

Acceptable use

Do not use the Service to break the law, to harass anyone, to impersonate someone, to obtain advice on an unlawful act, or to process someone else's confidential information without their permission.

Do not attempt to break, overload, reverse-engineer or gain unauthorised access to the Service, or to extract the underlying model, prompts or system instructions.

Do not resell the Service or provide it to third parties as your own.

We may suspend or close an account that does any of this, and where the conduct is serious we may do so without notice or refund.

Your content, and ours

What you write is yours. You keep every right you had in it, and we claim no ownership of it. You give us the permission we need to operate the Service with it: to store it, to process it, to send it to the model provider, and to show it back to you.

The Service itself — its text, its design, its prompts, its code and its name — belongs to us or our licensors.

Availability and changes to the Service

We aim to keep the Service available, but we do not promise uninterrupted service. Maintenance, faults, and failures at our providers happen.

We may change, add to, or withdraw features. If we withdraw something you have paid for and have not used, you are entitled to a refund of the unused part.

Limits on our liability

To the fullest extent the law allows, we are not liable for lost profits, lost opportunities, lost employment, or indirect or consequential losses arising from your use of the Service.

Where liability cannot be excluded, our total liability to you is limited to the greater of the amount you paid us in the twelve months before the claim, or USD 50.

Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

Ending the agreement

You may close your account at any time from the settings page or by asking us. Closing it does not by itself create a refund; the Refund Policy applies.

We may end this agreement if you materially breach it, or if we discontinue the Service. If we discontinue it, we will give you reasonable notice and refund unused credits.

Governing law

These terms are governed by the laws of the country in which the operator of the Service is established, and disputes are subject to the courts of that country.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the country in which you live.

If any part of these terms is found unenforceable, the rest continues to apply.

Changes to these terms

We may update these terms. If a change materially affects you we will tell you by email or in the product before it takes effect. Continuing to use the Service after that means you accept the new terms. The date at the top is the date of the last change.